Refund policy

The right of withdrawal applies exclusively to consumers in accordance with statutory provisions.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving a reason and to return the goods received. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier, the goods in have or has taken possession.

In order to exercise your right of withdrawal, you must send us a clear declaration, preferably by return slip together with the returned goods, by email to, by letter to KAYIKO The Private Luxury KG, Windmühlgasse 16, 1060 Vienna, Austria or by telephone on +43 1 585 46 42 of your decision to withdraw from this contract.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract.

For this repayment, we use the same means of payment that YOU used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier. You have the goods immediately and in any case within fourteen days at the latest to be returned or handed over to us from the day on which you inform us of the cancellation of this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or expiry of the right of withdrawal

The right of withdrawal only applies to items that have not been customized or changed. The right of withdrawal lapses for personalized products. The right of withdrawal expires when the security seal is removed.